Duties of restaurant cashiers – Every restaurant certainly has a cashier as the person in charge of all menu ordering transactions at the restaurant. Currently, many restaurants are founded by business people. Starting from medium-scale restaurants to fine restaurants.
Therefore, not infrequently there are also many restaurants that offer job vacancies as restaurant cashiers. Being a restaurant cashier is certainly not an easy matter. Your job is required to remain careful in maintaining and carrying out all restaurant customer transactions.
If you are interested in applying for a job as a restaurant cashier, usually some restaurants prefer someone with longer restaurant cashier experience. But not infrequently also welcome to open opportunities for anyone who is still inexperienced aka fresh graduate. Therefore, before applying for a job you need to understand the duties and responsibilities of a restaurant cashier. Check out the 7 points of restaurant cashier duties below.
Restaurant Cashier Duties
1. Make sure the cash register is working properly
Before doing work, of course, a cashier must be responsible for ensuring all cash registers and tools function properly. Don’t let anyone go wrong. This check is useful so that a cashier stays smooth and there are no distractions when the restaurant starts to open and customers start transacting.
2. Make transactions quickly and friendly
Being a cashier must apply a friendly nature to customers. Say hello and always smile. This kind of nature is a plus for customers because it is really very well served.
Don’t forget to provide fast and precise service because if a cashier does not move quickly this will result in long queues, customers who become resentful and not conducive. Although fast, but a cashier must still be careful.
3. Don’t forget to clean the cashier area
The cashier section is the front or most visible part to all restaurant customers. As a person in charge of the cashier, you are required to be diligent and clean the cash register desk, cash register, chairs, flower vases, and various parts of the cash register. Cleanliness is one of the most important aspects in a restaurant.
4. Answer incoming calls
In the cashier section, there is usually a telephone to receive all information and orders by phone. Therefore, one of the duties of the restaurant cashier is to be able to answer the phone by phone politely and kindly so that callers will be highly appreciated and happy because of the satisfying restaurant service.
5. Take orders well
Some restaurants implement a “direct pay order” system, meaning that the cashier has the task of not only serving customer transactions but also serving customer orders that come and order online. The cashier must be careful and record customer orders properly and correctly.
Make sure to repeat the customer’s order once again to avoid mistakes. Don’t forget to be careful to accept payments via cash or credit card.
6. Be responsible for the transactions on the day
If a cashier’s shift is over, the next thing to do is to record all transactions that occur that day. Transactions via cash or credit/debit card. Calculate carefully and don’t rush so that the report you submit is correct and nothing is lacking.
7. Help provide customer information
A restaurant cashier must also be able to master product knowledge about the food and beverages available at the restaurant. Don’t forget to provide true and accurate information, especially providing information on the latest price updates or available food stocks.
This is something that the cashier must really know, because he is the first part encountered by customers to order food and drinks or make transactions.
These 7 points are information about the 7 duties and responsibilities as a restaurant cashier. These duties and responsibilities are common things that a cashier usually encounters in any restaurant. But of course all come back with policies and responsibilities on their respective restaurants. The most important thing is to remain careful in making transactions and always be honest.
Restaurant Cashier Qualification
- Education
Requirements Typically, a high school graduate or equivalent is the minimum requirement for a restaurant cashier position. Some restaurants may expect a higher level of education, such as a diploma or bachelor’s degree in a related field, but this depends on company policy and the level of the restaurant. - Experience
Previous work experience as a restaurant cashier or in the field of customer service can be a plus in your application. If you have previous experience, include information about the roles you’ve served, the duties and responsibilities performed, and accomplishments accomplished. - Math
skills As a cashier, you will deal with financial transactions, count cash, give change, and manage the cashier system. Good math skills, including the ability to calculate quickly and accurately, are essential for this position. - Communication skills
As a restaurant cashier, you will interact directly with customers. Good communication skills, both verbally and in writing, are necessary to serve customers well and explain menus, promotions, or payment procedures clearly. - Expertise in the use of cashier
systems Many restaurants use computer cashier systems to process customer payments. If you have experience or expertise in using electronic cash register systems, this can be an added advantage in your application. - Multitasking
capabilities The restaurant cashier’s job often involves multitasking, such as taking orders, managing payments, giving change, and maintaining a speed of service. The ability to manage time well, stay calm in busy situations, and stay focused on different tasks are highly valued skills. - Integrity and honesty
As a cashier, you’ll be working with cash and sensitive customer information. Integrity, honesty, and the ability to maintain confidentiality are important values in this work.
Skills a Restaurant Cashier Should Have
A restaurant cashier must have a number of skills that are essential to carry out his duties well. Here are some skills that a restaurant cashier should have:
- Math Skills
Good math skills are essential for a restaurant cashier. They must be able to calculate quickly and accurately, manage cash appropriately, and give change correctly. - Communication Skills
A restaurant cashier interacts directly with customers, so good communication skills are indispensable. They must be able to communicate clearly and friendly, answer customer questions, and explain the menu or promotion well. - Time
Management Capabilities A restaurant cashier often has to serve many customers in a limited time. The ability to manage time well and prioritize important tasks is a crucial skill. - Technology
Skills Many restaurants use computer cashier systems, so a restaurant cashier must have skills in using cashier software and related equipment. They must be able to enter orders quickly, manage electronic payments, and operate receipt printers.
Career Path For Restaurant Cashier
1. Restaurant Cashier
As an entry-level position, the restaurant cashier is responsible for taking orders and payments from customers, making change, and processing credit and debit card transactions. They may also be responsible for answering customer questions, handling complaints, and maintaining a clean and organized checkout area.
2. Senior Cashier
After gaining experience as a restaurant cashier, an employee may be promoted to a senior cashier position. In this role, they may be responsible for supervising and training other cashiers, handling more complex customer issues, and ensuring that the checkout area is running smoothly.
3. Shift Manager
A shift manager oversees the daily operations of the restaurant, including the cashiers. They are responsible for scheduling staff, managing inventory, ensuring that all safety and health regulations are being followed, and providing excellent customer service. Shift managers are also responsible for opening and closing the restaurant, counting cash drawers, and preparing bank deposits.
4. Restaurant General Manager
After several years of experience in the restaurant industry, a cashier may be promoted to the position of restaurant general manager. In this role, they are responsible for overseeing all aspects of the restaurant, including finances, staff management, and customer satisfaction.
General managers may also be responsible for developing new menu items, managing budgets, and marketing the restaurant to attract new customers.
Salary Range for Restaurant Cashier
According to the Bureau of Labor Statistics, the median hourly wage for restaurant cashiers in the United States as of May 2020 was $11.23 per hour. However, the salary range for restaurant cashiers can vary depending on several factors such as the type of restaurant, geographic location, experience, and education.
Some restaurant cashiers may earn higher wages with more experience or for working in more upscale or busy restaurants. Additionally, some restaurant cashiers may receive tips in addition to their hourly wage, which can also impact their overall earnings.
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FAQ About Restaurant Cashier
A restaurant cashier is an employee who handles customer transactions, including taking orders and payments, making change, and processing credit and debit card transactions. They may also be responsible for answering customer questions, handling complaints, and maintaining a clean and organized checkout area.
Typical duties of a restaurant cashier include greeting customers, taking orders, processing payments, making change, handling customer complaints, and ensuring that the checkout area is clean and organized.
Important skills for a restaurant cashier include strong customer service skills, basic math skills, the ability to work quickly and accurately, good communication skills, and the ability to work well as part of a team.
The salary range for restaurant cashiers varies depending on factors such as location, experience, and the type of restaurant. According to the Bureau of Labor Statistics, the median hourly wage for restaurant cashiers in the United States is $11.23 per hour.
There are no specific education or training requirements to become a restaurant cashier, although some employers may prefer to hire candidates with a high school diploma or equivalent. On-the-job training is typically provided to new hires.
