Duties of Room Attendant – Every hotel or inn must have a room attendant. Room attendant is a hotel attendant as a room section and deals directly with guests. Working as a room attendant is certainly not an easy thing, considering that there are so many tasks that must be done. One of the most important is to provide comfort for hotel guests.
Good and bad room conditions will affect the user experience and have a direct impact on hotel customer satisfaction. The room attendant is fully responsible for the overall condition of the room. However, there are still many tasks performed by room attendants. Arbitrary? Below we will discuss it in full for you.
Duties of the Room Attendant
Working as a room attendant in a hotel there are several tasks that must be done. Here are some of the tasks:
1. Ensure Guest Comfort and Safety
Comfort and safety are one of the most important things for guests. Here, the role of a room attendant is to ensure comfort and security to guests. The room attendant will ensure that guests feel good while at the hotel, this will provide a positive experience for guests.
The task is like when you are about to enter the room, you have to knock on the door first. Then, smile and greet hotel guests. After that, do cleaning on all points, especially those that look very messy and dirty. But, if entering but there are no guests then the room must be relocked.
2. Communicate With Guests Well
Room attendants are required to be able to communicate with guests properly. The room attendant must be able to take an attitude on how to greet guests properly. Especially, for a star-rated hotel, it must be done well. Because, guests who visit can be classy and qualified people.
At least, the room attendant understands the right attitude when communicating with guests. Try to stay focused when communicating and ready to serve guests. If guests need help, then head to the room immediately to help.
Later, if it turns out that the problem is related to other fields. Then the room attendant can contact the appropriate field to be able to help with the problem.
3. Do Room Cleaning
Cleanliness is one of the main tasks that must be done by room attendants. Cleaning activities also cannot be done carelessly. Make sure, everything is done in accordance with the provisions so that no dirt is left behind. All surfaces must be cleaned such as tables, cabinets, televisions, doors and others.
In addition, also do cleaning in the bathroom. Use gloves when doing cleaning in the bathroom. Change towels, clean glass, check shower function and clean floors. This must be done correctly so that all parts of the room are clean and comfortable to use.
4. Understand Room Administration
A room attendant must still understand administration. It’s just that, for the administration carried out, it is about the room check-out process. If there is a room that has been completed or checked-out, then cleaning can be done. This is done to further speed up performance in the cleaning process.
Because, after check-out time, only a few more hours the room can be used. For this reason, the performance of the room attendant must also be fast. An understanding of room administration is also important, so that room attendants work in accordance with their duties and are facilitated.
5. Work with Other Room Attendants
Room attentdant should be able to help each other. If you have finished working on the room then check next to it. Do other room attendants need help. Different rooms usually require deeper time in the cleaning process.
So, this is where the roles must help each other.
Like if there is an additional towel, pillowcase, or something else, it can be helped. By helping each other, the work will be completed faster. Of course, the cleaned room will also be cleaner so that guests are comfortable to occupy it.
6. Cooperate with Housekeeping Section
Room attendant is a section included in housekeeping. So, these two things are certainly inseparable. To provide the best service to guests, they must help each other.
Like if later there are shortcomings or things that need to be done together, it must be done. The quality of the rooms will give an image to the hotel. If the room is quality, guests will want to come back for more.
The cooperation carried out can be directly. Or, if indeed later hotel guests need help then can help each other. Because, it could be that the help needed by guests requires several people.
In addition, cooperation is carried out in order to be faster in completing work. Mainly related directly to the cleanliness and tidiness of the room that will be used by guests.
Requirement For Hotel Room Attendant
- Minimum high school education or equivalent.
- Work experience in housekeeping or cleaning services in hotels or apartments is preferred.
- Ability to operate cleaning tools.
- Ability to organize time and work quickly and efficiently.
- Ability to communicate well with hotel guests and other staff members.
- Expertise in caring for guest rooms, including changing bed linen, towels, and other supplies.
- Ability to work in a team and be willing to help in other housekeeping departments when needed.
- Flexible in terms of work schedule, including being ready to work on holidays and evenings.
- Have a service orientation and willingness to help hotel guests with their special needs.
- Maintain personal hygiene and look professional while at work.
Career Path For Hotel Room Attendant With Salary
1. Head Room Attendant
The head room attendant is responsible for supervising the work of other room attendants and ensuring that guest rooms are cleaned to hotel standards. They may also assist with training new hires and managing inventory of supplies. According to PayScale, the average hourly wage for a head room attendant in the United States is $14.65, with a salary range of $10.23 to $20.07 per hour.
2. Housekeeping Supervisor
With experience, a room attendant may be promoted to a housekeeping supervisor position. This role involves managing a team of housekeepers, ensuring that rooms are cleaned to hotel standards, and maintaining inventory of supplies. According to PayScale, the average hourly wage for a housekeeping supervisor in the United States is $15.26, with a salary range of $11.29 to $21.18 per hour.
3. Assistant Executive Housekeeper
The next step up in the career path is assistant executive housekeeper. This role involves overseeing the housekeeping department and managing budgets, schedules, and personnel. According to Salary.com, the average annual salary for an assistant executive housekeeper in the United States is $47,076, with a salary range of $36,891 to $58,042.
4. Executive Housekeeper
The highest position in the housekeeping department is the executive housekeeper. This person is responsible for managing all aspects of the department, including staffing, budgeting, and ensuring that all guest rooms are clean and maintained to hotel standards. According to Salary.com, the average annual salary for an executive housekeeper in the United States is $63,135, with a salary range of $51,124 to $77,543.
Read more:
Job Description Template for Hotel Room Attendant
Job Overivew
We are seeking a detail-oriented and reliable room attendant to join our team at [Hotel Name]. In this role, you will be responsible for ensuring that guest rooms are clean, comfortable, and inviting for our guests.
Responsibilities:
- Clean guest rooms and bathrooms in accordance with hotel standards
- Change linens, make beds, and restock amenities as needed
- Vacuum carpets and dust furniture
- Clean and maintain common areas of the hotel, such as hallways and lobbies
- Report any maintenance or repair issues to the appropriate department
- Ensure guest privacy and security at all times
- Maintain inventory of cleaning supplies and amenities
- Follow all health and safety procedures and regulations
Requirements:
- Previous experience in housekeeping or a related field preferred
- Attention to detail and strong organizational skills
- Ability to work independently and as part of a team
- Good communication and customer service skills
- Physical ability to perform cleaning tasks, including standing, walking, bending, and lifting up to 50 pounds
- Flexibility to work a variety of shifts, including weekends and holidays
We hope this job description helps give you an idea of what a room attendant position entails.
Salary Range for Room Attendant
According to Zippia.com, the average salary for a room attendant in the United States is $27,596. Room attendant salaries typically range between $21,000 and $34,000 a year. The average hourly rate for room attendants is $13.27 per hour.
The salary range for room attendants can vary based on the type of hotel they work for. Here is a general overview of the salary range for room attendants based on hotel stars:
| Hotel Star | Hourly Wage Range | Annual Salary Range |
|---|---|---|
| 1-2 star | $9-$11 | $18,720-$22,880 |
| 3-4 star | $11-$14 | $22,880-$29,120 |
| 5 star | $14-$17 | $29,120-$35,360 |
FAQ About
Those are some of the duties of a hotel room attendant that you need to know. Working as a room attendant is not easy. Because there are so many tasks that are carried out and have great responsibilities. But, if you are interested in becoming a room attendant then it never hurts to try. Hope it is useful!
