Shopkeeper Duties and Responsibilities – Every time you enter a shopping center, a retail store or a large mall, you always meet a shopkeeper who usually welcomes or helps consumers if needed.
The shopkeeper’s job is to play an important role in marketing products and serving consumers when they are in the store. Not only that, it turns out that the Shopkeeper also has other duties. Let’s look at the 10 Shopkeeper duties and responsibilities below:
10 Shopkeeper Duties and Responsibilities
1. Display the product on the shelf
One of the obligatory duties of a shopkeeper is to display products on shelves or gondolas. Shopkeepers must also be diligent in arranging products that seem untidy or displaying products properly so that they look attractive and easy to reach by consumers.
2. List products
A Shopkeeper has the responsibility to always check the stock/availability of the product. Shopkeepers must always report product availability to warehouse staff to always maintain product availability on store shelves or gondola.
Also read: 8 Indomaret Cashier’s Duties with Qualifications and Salaries
3. Maintain the cleanliness of the sales area
The shopkeeper’s next task is to maintain the cleanliness of the product and its sales area, such as a shelf where product displays are displayed. Shopkeepers must try to keep the product from adhering dust. Therefore, before opening a store, the Shopkeeper always makes sure the sales area is clean and tidy.
4. Packing products/gifts
Another duty of the Shopkeeper is to pack the product according to the provisions. Such as buy 3 get 1 free products or several products that give special gifts that are usually attached to the product.
5. Write sales report
Shopkeepers are also required to write sales reports. Like stock reports or something else. Shopkeepers must be careful in writing sales reports.
6. Provide a price tag
Due to the large number of products on display the main problem is the price tag which usually doesn’t match the place. The shopkeeper’s responsibility is to ensure that the products displayed are correct and appropriate. Shopkeepers should also always be up to date to check prices so that the labels attached to the shelves will always match.
7. Provide excellent service to consumers
Providing friendly and best service to customers is the main task of a shopkeeper. Shopkeepers are required to provide excellent service to consumers such as helping to find products, directing consumers appropriately, or providing accurate information.
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8. Achieve sales target
Marketing a product is the duty of the Shopkeeper. Therefore shopkeepers must be able to sell their products in order to achieve sales targets according to company regulations.
Also read: Shopkeeper Salary List
9. Understand promotion information
The first thing customers look for when they enter a store is promo information on that day or month. Not infrequently consumers will always ask the shopkeeper directly.
The responsibility of a shopkeeper is to know and understand the current promotions. Shopkeepers who lack knowledge of information at that time will actually give a bad image to the company and the retail store.
10. Sensitive and responsive to consumers
Sometimes there are some consumers who don’t have time to ask or feel hesitant to ask the Shopkeeper. The job of this shopkeeper is to have a responsive attitude towards consumers to always ask for their needs when he is confused about finding or choosing the right product.
Shopkeepers are tasked with providing information and product references that are appropriate and suitable for consumers. This is what makes the company’s image better and consumers feel helped and satisfied with the store’s services.
Conslusion
The role of the shopkeeper is very important for a retail store. You can be a good shopkeeper without having a college education. You can find jobs in Singapore with workclass.co
